Privacy & Cookie Policy
How we collect, use and protect your personal data.
1. Who We Are
Coach Bus Albania is a tourist transportation company operating in the Republic of Albania. We provide bus, minibus and minivan hire services to individuals, travel agencies and corporate clients. For any data-related enquiries, please contact us at info@coachbusalbania.com.
2. What Personal Data We Collect
When you submit a quote request through our website, we collect the following information:
- Your name
- Your email address
- Your phone or WhatsApp number
- Travel details (route, date, passenger count, vehicle preference)
- Any additional information you choose to include in your message
We do not collect payment card data or sensitive personal categories as defined by applicable data-protection law.
3. How We Use Your Data
The information you provide is used solely to:
- Respond to your quote request and communicate a price
- Confirm and manage your booking
- Send service-related updates (e.g. driver contact, schedule changes)
We do not use your data for marketing without your explicit consent, and we do not sell, rent or share your data with third parties for commercial purposes.
4. Legal Basis for Processing
We process your personal data on the basis of:
- Contractual necessity — to fulfil the transport service you requested
- Legitimate interests — to operate and improve our business
- Legal obligation — where required by Albanian or EU law
5. Data Retention
We retain booking and enquiry records for up to 3 years, in line with standard business practice and tax-record obligations. After this period, records are securely deleted or anonymised.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention obligations)
- Object to processing based on legitimate interests
- Lodge a complaint with the Albanian Information and Data Protection Commissioner (IDP)
To exercise any of these rights, email info@coachbusalbania.com.
7. Cookies
This website uses the following cookies and browser storage:
- site_lang — stores your language preference (EN or AL) in
localStorage. This cookie is strictly necessary for the language switcher feature and is not used for tracking.
We do not use third-party analytics, advertising or tracking cookies. If we add any in future, this policy will be updated and consent obtained where required.
8. Third-Party Services
Our website loads fonts from Google Fonts (fonts.googleapis.com). Google may log your IP address when fonts are fetched. Please refer to Google's Privacy Policy for details. No other third-party scripts or tracking services are loaded by this website.
9. Data Security
We take reasonable technical and organisational measures to protect your data. Quote form submissions are transmitted over HTTPS. Access to stored booking data is restricted to authorised staff only.
10. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page. Continued use of our website after a change constitutes your acceptance of the updated policy.